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Warm Your Soul with HEKAA's Nourishing Soups and Invigorating Green Tea!

Frequently asked questions

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards

Do you store my payment details?

We do not store any payment information on our servers. Your payment details are securely processed by our trusted payment gateway partners, ensuring the highest level of security.

Can I cancel or modify my payment after placing the order?

Unfortunately, once an order is placed and the payment is processed, it cannot be canceled or modified. We recommend reviewing your order details carefully before completing the payment.

Is it safe to enter my payment information on your website?

Absolutely. We prioritize the security and privacy of our customers. Our website employs industry-standard encryption protocols to ensure that your payment information is transmitted securely and kept confidential.

When will I be charged for my order?

You will be charged at the time of placing your order. Once the payment is confirmed, we will initiate the processing and fulfillment of your order.

What should I do if my payment fails or is declined?

If your payment fails or is declined, please ensure that you have entered the correct payment information and that your payment method has sufficient funds. If the issue persists, we recommend contacting your payment provider or reaching out to our customer support for further assistance.